There are many factors that determine the connection speed of your modem to your ISP. First is that you must have a good quality telephone line. There also must a digital link between the exchange and the ISP. While under ideal conditions, 56 Kbps can be obtained, users report that actual connection speed averages 45 Kbps. Note that 56K modems are asymmetric. This basically means that a modem's download speed is always faster than it's upload speed. This bias is deliberately engineered into modems, as a user will generally download far more than they will upload.

Your monthly dial up service fee is $9.90. This includes 70 megabyte (MB) of free download. Once you exceed 70 MB, you are then charged 18 cents per MB. This charge is capped at $15.00. This means that regardless of the amount of download you access, you will not pay more than $15.00 for excess download. The total monthly maximum is $24.90. This breaks down into 2 parts. The cost of $9.90 for your dial up service fee in advance and your download component of $15.00, which is your excess download usage for the previous month.

Your invoice is sent via email to your primary email address or you can find this online at the "Members Control Panel" linked from the front page.

The term "downloading" not only refers to any information that you are saving to your PC from the Internet, it also refers to any information that is received by your modem. For you to be able to view information on your screen, the information is actually downloaded to your modem, which in turn is displayed on your screen. Even though this may not be saved to your PC, "downloading" has still occurred.

If you need to update incorrect details on your account, there are three ways of doing this. You can either, send us an email or contact us directly by calling 02 4329 2142 or you can update the details yourself through the "Members Control Panel" linked from the front page. If you choose to email us, please ensure that your user name, your address, your date of birth, your payment method and your billing date are contained in the email. Please also advise us of the update and we will adjust it for you. We will then send you a return email acknowledging that your request has been fulfilled.

Like any business, we must work in accordance with Australian Privacy Legislation. The only person that can make changes, update or cancel an account is the actual account holder.

Monday - Sundey: 9am - 9:600pm EST.

There are two ways to do this. The first one is to call Seanet between the hours of 10am and 6pm, Monday to Friday on 02 4329 2142 and speak with a customer service representative. Alternatively, you can email your request to support@ccregion.com.au. Please ensure, if you choose this option, your email contains: your user name, your address, your date of birth, your payment method, your billing date and the reason for cancellation (for statistical purposes). Please also stipulate when you would like your service to be disconnected. For more information please re read the terms and conditions

Disconnections can be caused any any number of things, at any number of points along the line between our servers and where you are dialing in from.
Below are listed some of the possible causes group according to where in the link between ccregion and yourself they occur. For more details no a particular cause look for a specific FAQ in the index.

You can connect as many computers to the Internet as you like using your dialup account, but unless your computers form part of a local area network (LAN), only one computer will be able to connect at a time.
If you want to connect multiple computers to the Internet at the same time and you don't have a LAN, then you will need to connect each computer to a different phone line in your building (i.e. 4325-1001 and 4325-1002), and you will need to obtain separate login accounts from Seanet for each computer. Please note that although multiple login accounts can share the same username and password, each login account will be billed as a separate account by Seanet.